Shipping policy

Downunder Cosmetix use FASTWAY Couriers to ship all items.

Within Australa – Shipping is fixed at $10.95 for orders $50 and under (and includes tracking)

Within Australia – Shipping is FREE for orders over $50 (and includes tracking)

Store pickup is always available for FREE

PLEASE NOTE : WE CANNOT POST to P.O. Boxes

Shipping occurs three times a week on Tuesday, Thursday & Saturday

Expected delivery times are 2-4 days from placement of order. (AUS)

Internationally dependant on your local countries carrier

2 Comments

  • LOUISE WALKER Posted 18 June 2021 6:36 am

    1. This is my first order, I tried to register for updates, tips etc and to receive a 15% discount on my first order, although the website would not progress to that section.
    2. I purchased over $100 worth of products the website clearly states that any purchases over $50 is free delivery – although I was till charged $10.95 for my order.

    Will I be refunded my 15% for my first order and the delivery cost of $10.95

    Regards, Louise

    • admin9 Posted 21 June 2021 7:48 am

      Hi Louise. Firstly thank you for your order. I am sorry that you had an issue with the 15% discount and newsletter sign up. Not sure what the issue with that is but have disabled it until we sort it out. Also on the free shipping … since we launched our new website 3 months ago it has been free shipping on orders over $100. Since your order was $92 before shipping was added,the free shipping wouldn’t have kicked in. I’m not sure where it showed $50 but I will refund you $20 for these troubles once the PayPal payment clears. Also I have included a free pigment in your order as well.
      Regards,
      Neill.

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